Shipping policy

Last Updated: 08/08/2026

1. General

This Shipping and Delivery Policy applies to physical goods and prizes supplied by MELIORA SELECTS LIMITED ("we", "us", "our") through MELIORASELECTS.CO.UK

This Policy should be read together with our Terms and Conditions and Refund and Cancellation Policy.

Nothing in this Policy is intended to exclude or restrict any statutory rights available to consumers under applicable UK law.

2. Physical Prizes

Where a Competition Prize consists of a physical item, we will make reasonable arrangements for delivery to the verified Winner following completion of the relevant Competition.

The Winner may be required to provide:

  • full name;

  • delivery address;

  • telephone number; and

  • any other information reasonably required to arrange delivery.

The Winner is responsible for ensuring that all delivery information supplied to us is accurate and complete.

3. Digital Prizes

Where a Competition Prize consists of a digital product, digital download, activation code, licence, voucher or other digital entitlement, the Prize may be delivered electronically.

Digital Prizes will ordinarily be sent to the email address associated with the Winner's Account or another verified email address provided by the Winner.

Digital Prizes will not be physically shipped unless expressly stated otherwise on the relevant Competition Page.

The Winner is responsible for ensuring that:

(a) the email address supplied is correct and capable of receiving the Prize;

(b) they have compatible hardware or software where required;

(c) they have an appropriate account with the relevant platform or service provider where required; and

(d) the Prize is compatible with their chosen platform and region.

4. Digital Codes and Vouchers

Where a Prize consists of a digital code, activation code, voucher or similar entitlement, the following conditions may apply:

(a) the code will be supplied electronically;

(b) the code may be subject to geographical, platform, age or other redemption restrictions imposed by the relevant publisher, manufacturer or platform provider;

(c) the applicable restrictions will be disclosed on the relevant Competition Page where reasonably practicable;

(d) the Winner is responsible for maintaining any account required to redeem or use the Prize; and

(e) once a valid digital code has been supplied to the verified Winner, we will not ordinarily be responsible for loss, disclosure, misuse or unauthorised redemption of the code caused by the Winner.

Where a digital code is found to be invalid or defective at the time it is supplied, we will take reasonable steps to investigate the issue and, where appropriate, provide a replacement or other appropriate remedy.

5. Prize Collection

Where delivery of a physical Prize is impractical or inappropriate due to its nature, size, value or other circumstances, we may require the Winner to collect the Prize from a location notified by us.

This may apply, without limitation, to vehicles, large or bulky items, high-value items or Prizes requiring specialist transportation or physical documentation.

Where collection is required, we will provide the Winner with reasonable notice and appropriate collection instructions.

6. Delivery Areas

Unless otherwise stated on the relevant Competition Page or product listing, physical goods and physical Prizes will be delivered within:

UNITED KINGDOM

Certain locations may be excluded where delivery is not reasonably practicable.

Any applicable delivery restrictions or additional charges will be communicated before the relevant transaction is completed or, in the case of a Competition Prize, before delivery is arranged.

7. Delivery Times

Delivery times for physical goods and Prizes will vary depending on the nature of the item and the delivery service used.

Any delivery date or timeframe provided by us is an estimate unless expressly stated otherwise.

We will use reasonable endeavours to arrange delivery within an appropriate timeframe.

We will not be responsible for delays caused by circumstances outside our reasonable control, including delays caused by:

  • postal or courier services;

  • adverse weather;

  • industrial disputes;

  • customs procedures;

  • incorrect delivery information;

  • technical failures; or

  • other circumstances beyond our reasonable control.

8. Delivery Charges

Any applicable delivery charges for physical products will be displayed before the relevant transaction is completed.

Unless otherwise stated, delivery of a Competition Prize will be arranged by us at no additional cost to the Winner.

Where a Prize requires specialist delivery or transportation, any applicable arrangements or costs will be communicated to the Winner before delivery or collection.

9. Delivery Address

Customers and Winners are responsible for providing an accurate and complete delivery address.

We will not be responsible for delivery failures caused by incorrect, incomplete or outdated information supplied by the customer or Winner.

Where a delivery is returned to us because an incorrect address was supplied, we may require reasonable additional delivery costs before arranging a further delivery, subject to applicable law.

10. Proof of Delivery and Identification

Depending on the nature and value of a physical product or Prize, delivery may require:

  • a signature;

  • proof of identity;

  • confirmation of delivery;

  • age verification; or

  • other reasonable verification.

For Competition Prizes, we may require the Winner to provide appropriate identification before the Prize is released.

11. Damage or Loss in Transit

Where a physical product or Prize is damaged or lost during delivery, the customer or Winner should notify us as soon as reasonably practicable.

We will investigate the matter and, where appropriate, liaise with the relevant delivery provider.

Nothing in this Policy affects any statutory rights relating to physical goods which are damaged, faulty, not as described or otherwise fail to comply with applicable consumer law.

12. Physical Products

Where physical products are offered for sale through the Website, the applicable delivery arrangements, estimated delivery times and delivery charges will be displayed on the relevant product page or during checkout.

Physical products are subject to our Refund and Cancellation Policy and any applicable statutory consumer rights.

13. Competition Prizes

Following completion of a Competition and verification of the Winner, we will use reasonable endeavours to arrange delivery or electronic fulfilment of the Prize within an appropriate timeframe.

The method of fulfilment will depend upon the nature of the Prize and may include:

(a) physical delivery;

(b) collection;

(c) electronic delivery by email; or

(d) delivery through the relevant publisher, platform or service provider.

The applicable method of delivery may be specified on the relevant Competition Page.

14. Third-Party Delivery and Fulfilment

We may use third-party couriers, postal services, suppliers, manufacturers, publishers, platform providers or other fulfilment providers to deliver physical or digital Prizes.

Where a third party is used, we will take reasonable steps to ensure that the Prize is appropriately delivered or supplied.

We are not responsible for delays or failures caused solely by circumstances outside our reasonable control.

15. Failure to Accept Physical Delivery

Where a customer or Winner is unavailable to receive a physical delivery, the relevant delivery provider may leave instructions for re-delivery or collection.

Where a delivery is repeatedly unsuccessful due to the recipient's actions or failure to respond to delivery arrangements, additional delivery or storage costs may apply, subject to applicable law.

16. International Delivery

International delivery may not be available for all physical goods or Prizes.

Where international delivery is offered, applicable delivery charges, restrictions and arrangements will be communicated before the relevant transaction is completed or, in the case of a Prize, before delivery is arranged.

Customers receiving goods outside the United Kingdom may be responsible for customs duties, import taxes or other charges imposed by the destination country, unless otherwise stated.

Digital Prizes may also be subject to regional restrictions imposed by the relevant publisher, platform or service provider.

17. Changes to Delivery Arrangements

We reserve the right to amend delivery or fulfilment arrangements where reasonably necessary due to:

  • availability;

  • supplier restrictions;

  • courier restrictions;

  • platform restrictions;

  • geographical limitations;

  • changes in law; or

  • circumstances beyond our reasonable control.

Where a material change affects a customer's statutory rights, those rights shall remain unaffected.

18. Contact

For questions concerning shipping, delivery or Prize fulfilment, please contact:

MELIORA SELECTS LIMITED
Email: Enquiries@melioraselects.co.uk
Registered Office: 49 Jamaica Street, Level One, Basecamp Liverpool, Liverpool L1 0AH
Company Number: 17358642

END OF SHIPPING AND DELIVERY POLICY